CYBER COUNSEL’s Privacy Notice
Our contact details
Phone Number: 07398 117109
E-mail: info@cybercounsel.co.uk
The type of data we collect, how we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Your contact details when you enquire about our services.
- We also record calls for quality purposes and to ensure we are able to provide accurate and quality service. You can object to any recording at any time and we shall stop or delete any such recordings unless required for legal requirement or our legitimate interests. We do not retain these recordings once the purpose has been achieved.
- We only directly collect any data necessary to provide services to you, like when you contact us via the form on our site, email and via phone.
- We use third party software and some of these may collect data, e.g. Google fonts, Gravatar. They are data controllers for this data. We do not use the data they collect for our own purposes.
How we use the personal information
We use the information that you have given us in order to:
- contact you if when you enquire about our services
- draw up contracts with you or for the purpose of pre-contract communication.
- provide services that you have requested us to supply
- maintain our internal records
- comply with any statutory legal requirements
- on occasion use this information to contact you to provide similar services you have procured, shown interest in or may be
- contact you for services you have purchased or related services you may be interested in. We will minimise this sort of communication and of course you can opt-out at anytime you wish.
We do not sell your data or share it other parties however:
- Visitor comments may be checked through an automated spam detection service.
- When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
- An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
The Lawful Bases we rely on to process your data
Under the General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: Article 6 (1)
- (a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@cybercounsel.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.
You can find out more about lawful bases here
How we store your personal information
- Your information is securely stored our hosting providers system and on our own computers.
- We keep information collected as part of enquiries that do not lead to contracts for 3 years.
- Any information that leads to the procurement of our services we retain for the duration of the contract + 7 years.
How we dispose your personal information
- We will dispose your information by ensuring it is deleted in accordance with the sensitiveness of the information.
- Emails are deleted and removed from deleted bin.
- Data in files will be deleted using secure data deletion tools.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for the personal information we hold about you.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate, incomplete of out of date.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any fees for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: info@cybercounsel.co.uk if you wish to make a request.
Your exact rights under the GDPR will depend on the lawful basis we are using to the process the data. Some rights are conditional and others may not be applicable. You can learn more about lawful bases and your rights here.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@cybercounsel.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113